Tag Archives: Customer retention

Video Learning

Here is this month’s Video Learning to help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems. Just click the thumbnails to watch and learn! We hope you enjoy them and find them useful. Your … Continue reading

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The Speed of Trust

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The Speed of Trust seminar was in Chicago a few months ago and I was fortunate enough to attend. While being a Covey fan in general, I was more than pleasantly surprised with my experience that day. Steven M. Covey is indeed the real deal. He gets it, he did it, and he wants to pass it on. I would highly recommend attending one of these events and make sure you bring and open mind….. Continue reading

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CRM-What positive impact can my organization expect?

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CRM – Customer Relationship Management

Excellent customer service is always about being aware of your customer’s needs and reacting to them effectively and in a timely manner. CRM enables you to understand, anticipate, and respond to those needs in a consistent way, right across your entire organization.

Practicing CRM requires an efficient and integrated internal business system. Many businesses can greatly benefit from the organizational discipline and technology that CRM provides.

CRM will help your business if you view it as a set of tools that empowers you to do more……. Continue reading

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CRM Benefits – Why should I Invest?

  • Is valuable company data only in somebody’s head, in somebody’s pocket, on a napkin, or in some secluded Excel file that no one can find?
  • Are emails difficult to track because they are located in each individual’s email system?
  • Is it difficult for people in your organization to cover for each other when necessary, or to work as a team efficiently?
  • Are you using paper-based calendars?
  • Are your customer or prospect files always up to

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How Important is CRM to Your Business?

We all know it is important to know how your company is perceived by your customers or clientele. We also know that the level of customer satisfaction is directly proportional to how your business will do in the future. But as a manager or owner the magic question is: How do I measure this

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What is Sage CRM

Watch the “What is Sage CRM?” video. Continue reading

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DRIVING REVENUE GROWTH

Customer Relationship Management (CRM) software helps businesses drive growth by fully integrating the efforts of sales, marketing, and customer service in order to create a consistent and satisfactory relationship with prospects and customers. CRM increases the effectiveness of marketing campaigns, automates the sales process, and improves the customer support experience. It also provides a concrete set of metrics to help management measure sales and marketing activity against growth targets. Continue reading

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Submit Your Sage Accpac Feature Ideas to Sage Software Using Ideascope

Submit Your Sage Accpac Feature Ideas to Sage Software Using Ideascope

Here’s a 5 minute video explaining Sage Accpac Feature Ideas Continue reading

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Buffalo Sabres Fire Up Fans With SageCRM

“The future starts now,” says the marketing slogan of the Buffalo Sabres, fi nishing one of the best seasons in the NHL team’s history. SageCRM has brought the team success off the ice–as well by bringing their database systems into the future–by integrating numerous departments. Continue reading

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Asbestway Cleans Up Their Customer-facing Processes With SageCRM

Since 1992, Asbestway Abatement Corporation has provided environmental consulting services, focusing on asbestos removal, lead paint testing, and mold abatement. High quality service earned them a reputation for excellence, so the company was able to thrive for more than twelve years using manual customer relationship management methods. Continue reading

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