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You are now browsing: Customer Relations Management (CRM)
The Role CRM Plays in Your Social Media Marketing Plan
Generally today the first place someone turns to for information about your company is the internet, where they find all sorts of data, good and bad, warranted and unwarranted. The web provides a forum for every single person to voice … Continue reading
Tips, Tricks & Tutorials: Sage Business Intelligence Report Designer & E-Marketing Campaign Setup
Video tips, tricks and tutorials help you become more productive with your Sage 300 ERP (formerly Sage ERP Accpac) and Sage CRM systems. Featured this month: View our Entire Video Learning Library Adobe Flash Player is required Introduction to the … Continue reading
The Importance of Customer Data
The ability to manage information is playing an increasingly central role in competitive strategy. In most industries, companies can no longer achieve sustainable competitive differentiation simply on the basis of the performance characteristics of their products alone. The pace of … Continue reading
New features added to Communications in Sage CRM version 7.1
Any non-Sage CRM users (external attendees) who have been added to an appointment via Exchange or in Sage CRM are automatically added to the appointment in Sage CRM. Such appointments are stored against these external attendees in Sage CRM, therefore … Continue reading
5 Principles of CRM Security
CRM is a fertile ground for security breaches. By their nature, most CRM applications involve mobile devices, such as notebook computers that employees bring into the field, and the increasing dependency on tabletapplications using wireless connections. Any mobile device is … Continue reading
Tips, Tricks & Tutorials: Purchase Order Requisitions & List Reports
Video tips, tricks and tutorials help you become more productive with your Sage Accpac ERP and SageCRM systems. Featured this month: View our Entire Video Learning Library Adobe Flash Player is required Purchase Order Requisitions Sage ERP Accpac gives you … Continue reading
The Future of CRM in 2012
What does the future hold for CRM systems? CRM analysts and industry experts make the following predictions for the year ahead: Mobile Access will Become the Standard. It’s hard to ignore the flurry of press releases announcing the latest mobility … Continue reading
CRM Returns $5.60 for Every Dollar Invested
In a recent article on the Wall Street Journal’s MarketWatch.com, Nucleus Research finds that The CRM investment is worth it even on second-, third-, and fourth-generation investments. Their research found that Customer Relationship Management (CRM) applications deliver a high return … Continue reading
Mobile Access and More with Sage CRM 7.1
Sales and marketing people are on the move and they need the ability to access and manage information from any device. Customer Relationship Management (CRM) software is following their lead and making the information more accessible and flexible with each … Continue reading
Sage Details Rebranding Roadmap
As announced in July during Sage Summit, the majority of Sage’s product names such as Accpac, Timberline, and even Peachtree will soon become a memory as major rebranding efforts will result in much of the software becoming the company name … Continue reading
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