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In today’s competitive business landscape, the pace of business decision continues to increase. All too often, business data is difficult to get at and use, slowing business management decisions to a crawl. Business Intelligence (BI) helps organizations make better, faster decisions about customers, partners, and operations by turning large volumes of data into valuable business insight.

Sage Accpac Live

Sage Accpac Live May 24th, 2006 9 a.m. – 12 p.m. at the Holiday Inn Select in Kanata As you know, there are hundreds choices available today when it comes to integrated accounting and Enterprise Resource Planning (ERP) systems. Finding … Continue reading

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CRM …. Is it an expense or revenue generation?

I woould be interested in hearing what some of you think. Will CRM help your business? Is it just some hype? Let’s dialog this…..

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Ask about your concerns

This is your opportunity to ask..anything ..well almost anything. Ask about your concerns about CRM. Ask what it can do for you. Mention your issues with your current system. Or anything else about CRM and ERP …

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CRM: Measuring your ROI

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Grassroots Customer Relationship Management

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Customer Relationship Management in Customer Service

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Customer Relationship Management 2.0

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Digging for data

Watch the “Digging for Data” video. Continue reading

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The Speed of Trust

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The Speed of Trust seminar was in Chicago a few months ago and I was fortunate enough to attend. While being a Covey fan in general, I was more than pleasantly surprised with my experience that day. Steven M. Covey is indeed the real deal. He gets it, he did it, and he wants to pass it on. I would highly recommend attending one of these events and make sure you bring and open mind….. Continue reading

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CRM-What positive impact can my organization expect?

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CRM – Customer Relationship Management

Excellent customer service is always about being aware of your customer’s needs and reacting to them effectively and in a timely manner. CRM enables you to understand, anticipate, and respond to those needs in a consistent way, right across your entire organization.

Practicing CRM requires an efficient and integrated internal business system. Many businesses can greatly benefit from the organizational discipline and technology that CRM provides.

CRM will help your business if you view it as a set of tools that empowers you to do more……. Continue reading

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